Grievance Redressal

Grievance Officer

Our Grievance Officer is Kartik Saxena. Complaints go to karrtiksaxena@gmail.com. You can also get in touch through our contact page.

Tell us first

If something has gone wrong, an order, a product, a refund, how your personal data is handled, or content on this site, write to the Grievance Officer. Put the word "Complaint" at the start of your message so it is handled as one.

What to include

It helps us act quickly if you tell us:

• Your name and the phone number or email you used
• Your order number, if the complaint is about an order
• What happened and what you would like us to do

What happens next

We will acknowledge your complaint, look into it, and tell you what we found and what we will do. If we cannot resolve it straight away we will say so and tell you what is outstanding.

Data requests

Requests to see, correct or delete your data, or to withdraw consent, including for a child, go through the same contact. See our Privacy Policy and Children's Privacy policy.