Returns & Refunds

Returns are for defective products only

We accept a return only when the product you received is defective. We do not accept returns for change of mind, colour or style preference, fit or size, or because you no longer want the item.

We do not offer exchanges. If a defective product is approved for return, the remedy is a refund to your original payment method.

What counts as defective

A defective product is one that arrives with a manufacturing fault or damage in transit, for example a broken or misaligned hinge, a cracked frame or a visible finish flaw. Marks, scratches or damage caused after delivery, and wear from use, do not count.

Reporting a defect

Tell us as soon as you notice the problem, and before you use the product further. Get in touch through our contact page, quoting your order number and attaching clear photographs or a short video showing the defect. Where you can, include the outer packaging in the photographs.

We will review it and tell you whether the return is approved. Please do not send anything back until we have approved it, returns sent without approval may be refused.

Return shipping

For an approved return, you bear the cost of shipping the product back to us.

We will confirm the return address once the return is approved. Pack the product securely with its original case, cloth and packaging.

Prescription lenses

Lenses cut to your prescription are made specifically for you and cannot be resold, so they are not returnable. If the lenses do not match the prescription you gave us, that is our error and we will remake them at no cost, tell us and we will sort it.

If the prescription itself turns out to be wrong, that needs a fresh eye test; we can then remake the lenses at the lens cost.

Refunds

Once we receive and inspect the returned product and confirm the defect, the refund is issued to the original payment method. How quickly it appears depends on your bank or UPI provider rather than on us.

Returning in person

You are welcome to bring a defective product to our store instead of posting it. Bring the order number with you.